Support Services

Announcements

Latest Software (July 14, 2010). We have released FabTrol MRP Version 3.4 (build 3.4.151), the latest update to the Version 3.0 General Release. You can immediately download through the Product Center , or if you would like to request an update CD be mailed, please fill out a Support Request Form.See notes on the Software Download page for additional instructions.  (Login Required).

How-to Videos. There is an expanding library of short FabTrol MRP  How-To Videos now available under the Training or Product Center menus. May 3, 2010

Support Welcome

Welcome to the FabTrol Support site.  For day-to-day issues with our software, the dedicated staff at FabTrol Technical Support is ready to help. We pride ourselves on providing the best support services in the industry.

How to get technical support

Our support analysts are available by e-mail and fax from 6 a.m. to 5 p.m. Pacific Time, Monday through Friday, and by phone beginning at 6:30 a.m. If you have any questions or problems with the software, here's how to get help:

User documentation. Complete user documentation is available in the form of the FabTrol MRP Help System. To access this information from within the software itself, press the F1 key. Or, choose FabTrol MRP Help from the Help menu.

Support by e-mail. E-mail is often the fastest way to get your support questions answered. Just send a detailed message (with relevant file attachments up to 5MB) to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Support by fax. For questions related to reports and other documents, it is useful to fax the relevant printouts. Our support fax number is (541) 485-4302.

Support by phone: To speak with a FabTrol support analyst, call us during office hours at (541) 345-1494.

Annual Support & Maintenance Plan

Access to support services is provided as part of our Annual Support & Maintenance (ASM) Plan. This annual contract entitles you to full support services, periodic maintenance updates, no-charge upgrades to new generations of our software, and access to FabTrol Support Online.

Online support resources

FabTrol MRP Product Center. In this password-restricted area, you will find all of the following:

• Release Details about the current version of FabTrol MRP
• Release Documents including release notes, install guides, and tech notes
• Support Forum for users to interact with each other and with our support analysts
• How To articles from our staff, answers to Frequently Asked Questions (FAQs), and more
• Support Request Form to request CD updates, additional training resources, and more

Fast response time

We pride ourselves on fast, effective responses to your inquiries. In fact, one of our customers recently reported winning a $5 bet with a colleague when a FabTrol technician responded to his fax within 15 minutes.

"We purchased FabTrol about eight years ago for several reasons: the flexibility, commitment to long-term service and development, and the people. We haven't been disappointed since."
— Gib Plimpton, Myers & Company, Basalt, CO

Ongoing development

The hidden component of customer support, of course, is continued development. Without it, even the best-designed solution with the best technical services will quickly become obsolete and unsatisfactory. Our development team is firmly committed to maintaining and improving our software. We work constantly to keep pace with new technologies and better meet the needs of the industry — now and in the future.